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上海市经济信息化委关于开展停电赔偿提升供电可靠性工作的通知

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沪经信电〔2018〕262号

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【来源:市经信委 发布日期:2018-05-14】

国网上海市电力公司:
  为优化提升上海营商环境,保护供、用电双方的合法权益,本市将依法开展因停电造成客户损失的赔偿处理工作。现将有关工作要求通知如下:
  一、根据《中华人民共和国电力法》、《电力供应与使用条例》、《供电营业规则》和《上海市供用电条例》等法律、法规、规章的相关规定,供电企业因电力运行事故造成客户停电时,应按照国家和本市有关规定给予电力客户赔偿。
  二、你公司应依法制定实施细则,明确和细化赔偿范围、赔偿标准、赔偿流程等内容,并在供用电合同中明确电力运行事故、电压质量、频率质量等责任条款,提升服务质量,提高供电能力和供电可靠性,保障客户权益。
  特此通知。

 

上海市经济和信息化委员会
2018年5月9日

 

 

Shanghai Municipal Commission of Economy and Informatization
Document
 
SMCEI No. 262, 2018
 


 

Circular of ImplementingOutage Compensation and Improving Power Supply Reliability of Shanghai Municipal Commission of Economy and Informatization
 
 
 
State Grid Shanghai Municipal Electric Power Company:
To optimize business environment in Shanghai and to Protect the legal rights of both electricity supply and useparties, Shanghai will carry out compensation and processing work for customer loss caused by outagesin accordance with related laws and regulations. The relevant requirements are notified as follows:
1. According to the<Electricity Law>,<Electric power supply and utilization rules>,<Power supply business rules>,<Shanghai power supply and consumption regulations>and other relevant laws and regulations, the utilities shall compensate customers if outagesare caused bypower operation failures.
2. SMEPC shall legislate implementation rules in accordance with the law, clarifythe scope, standard and process of compensation, declarein the power supply contracts with liability clauses of power accident, voltage quality, frequency quality, etc.,and protect customers’ rights and interests by improving service quality, power supply ability and reliability.
Hereby notify.
 
 
 
 
 
 
 
Shanghai Municipal Commission of Economy and Informatization
May 9, 2018

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